top of page

SHOP POLICY
 

S H I P P I N G   &   D E L I V E R Y 

• We ship all over India.

• We do not ship internationally yet, though looking forward to it sometime in the future.

• Minimum order value for an order to be placed and shipped is ₹ 15
0 /-

• We offer free shipping on orders above ₹ 999 /-

• For orders below ₹ 999 /- the shipping charges are ₹ 70 /- which are added automatically at the checkout.


• Orders are usually shipped within 4 - 5 days, you can expect your orders to get delivered between 5 - 7 days further, for locations closer to Mumbai, as we are based in Mumbai. and 8 - 10 days for farther locations.

• For more accurate estimation of delivery of your order based on your location you can reach out to us
at : 
work.thesurrealstudio@gmail.com or simply DM us on Instagram : @thesurrealstudio

• You will be notified via sms / email with tracking details, once your order is shipped.




M E A S U R E M E N T S  /  C O L O U R  /  A V A I L A B I L I T Y 

• Measurements and colours might slightly vary due to manual error and variations
of the medium in screen and calibrations

• Some of our products are limited in quantity or run out of stock,  In case you cannot find a certain product,
or need to check about a restock,
  you can write to us at : work.thesurrealstudio@gmail.com or simply
DM us on Instagram :
@thesurrealstudio




C A N C E L L A T I O N 

 Though we do not accept cancellation of an order once it is confirmed, in case there is any problem you wish to resolve regarding your order please write to us at : work.thesurrealstudio@gmail.com and we will try our best to resolve the issue.



R E F U N D  /  R E T U R N S  /  D A M A G E S

• Please check your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and try our best to resolve it.



C U S T O M I Z A T I O N :

• We do not work with customization usually, as our process of work involves working on an entire collection of products and releasing it at once on the website. Although, you can write to us for any special illustration request
at : 
work.thesurrealstudio@gmail.com and Surabhi will be happy to draw for you if it fits! :)




B U L K   O R D E R S  /  G I F T I N G

• We love accepting bulk orders! For any bulk order and gifting inquiry please write to us
at : 
work.thesurrealstudio@gmail.com




D I S C O U N T S  /  S A L E 

• We announce sales and offer discount codes every once in a while, please follow us on Instagram :
@thesurrealstudio or subscribe to our newsletter at the bottom of the website to keep an eye out for it.






• As always, for any queries or doubts please write to us at : work.thesurrealstudio@gmail.com or send a DM on Instagram : @thesurrealstudio we will respond as soon as we can and will be happiest to help you out.



 
bottom of page